Read this if you use an ASUS 3rd party router (i.e. not the BT HomeHub) and, you are receiving the IPC6023 error on BT TV when trying to watch internet channels. Funny thing is, your BT Player works fine and so does apps like BBC iPlayer.
I’ve come across a solution that worked for me from one of the posts in the BT Community site. It took me ages to find so hopefully you find this specific post easily! There are lots of posts out there that mentions if you are using Powerline or not, I am using Powerline adapters and I got my internet channels working.
I’ve got an ASUS DSL-AC68U router and there are a couple of settings within the admin pages that I turned on to make it work.
I had bought the Dual Band Asus DSL-AC68U AC1900 modem/ router to replace the BT Homehub 5 on BT Infinity fibre broadband, I was getting pretty bad dropouts and signal degradation through some bits of the house.
I had a nightmare of a time trying to get the router connected to the Internet and, in the end I managed to successfully connect it to BT Infinity 1.
You could go through the quick setup option but you’d still have to click the manage settings option to configure further settings.
Quick setup option I choose was BT Infinity no vlan.
Here are the settings I used to successfully connect to BT Infinity.
Use PPPOE mode and
Password : bt
The most important setting to get it connecting was VLAN ID = 101 and ensure you enable 802.1q.
The DSL Settings that I used that gave pretty good performance.
*** UPDATE 26/11/2016 ****
Please Enable G.INP (G.998.4) – BT have implemented that on some cabinets apparently! I managed to get an extra 3Mb on my download data rate.